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In order to protect ourselves from the upsurge of internet fraud, we were forced to put the following measures in place:

• Recording of your IP address, as well as the exact dates and times of the transaction. This unique and formal identification binds you contractually. Of course, if you have no intention of embezzlement, these elements will remain confidential.
• Any attempted fraud, for any amount whatsoever and whatever its origin, will be subject to criminal proceedings (filing of a complaint in the hands of the Public Prosecutor). All of the data collected about you will then be sent to the Public Prosecutor's Office for investigation.

No attempt at amicable conciliation will be accepted.

Reminder of the terms of Article 313-1 of the Penal Code
"The scam is the fact, either by the use of a false name or a false quality, or by the abuse of a true quality, either by the use of fraudulent schemes, to deceive a natural or legal person and thus to determine him, to his detriment or to the prejudice of a third party, to remit funds, values ​​or any property, to provide a service or to consent to an act effecting obligation or discharge.
Fraud is punishable by five years' imprisonment and or a fine of 38,168 euros. "

• 1.1 These general conditions of sale are brought to the attention of all persons wishing to make purchases.
   
• 1.2 Any person wishing to benefit from the Odeseo Media services and having satisfied the general conditions of registration will become a Client.
   
• 1.3 Placing an order and ticking the box accepting these general conditions of sale implies total acceptance of these.
   
• 1.4 The customer has the possibility to consult and modify his personal information at any time.

Article 2: Price

• 2.1 The prices indicated on our site are in euros and all taxes included (tax included).
   
• 2.2 If one or more VAT rates were to be changed, it could be passed on to the sale price.
   
• 2.3 Odeseo Media reserves the right to change its prices at any time, but the prices charged will be those indicated when placing the order.
   
• 2.4 The deadlines for the availability of products out of stock are indicative and in no way firm.
   
• 2.5 Any customer validly registered on one of the Odeseo Media websites, in application of the terms of these conditions, will be bound by any order made by themselves or by a third party, using the username and password obtained during of registration, subject to the rights of withdrawal and reflection.
   
• 2.6 Payments are made in cash at the time of the order.
   
• 2.7 The products remain the property of Odeseo Media until the final payment of the articles and this in the event of disputes by the holder of the credit card.
   

Article 3: Order

• 3.1 A confirmation of your order will be sent to you by email.
   
• 3.2 The products ordered and paid for by cash order will be placed in reservations and processed upon receipt of the means of payment (for 5 working days) beyond this period you will receive a reminder email and no response from you, your order will then be canceled .
   
• 3.3 The customer must verify the accuracy and the conformity of the information concerning the delivery address which he provides to Odeseo Media. The latter cannot be held responsible for any data entry errors and the consequences which would result from them such as a delay and / or a delivery error. The possible costs of reshipment of the order will be entirely borne by the customer.
   
• 3.4 Odeseo Media cannot be held responsible for any delays in delivery due to force majeure events such as a total or partial strike by one or more of our carriers.
   
• 3.5 In the event of total unavailability of one or more products of his order, the customer will then be informed by email and will have the choice to request reimbursement or replacement with a product at the equivalent price.
   
• 3.6 In the context of an order verification, taking into account the pornographic nature of its products, Odeseo Media reserves the right to request a readable double-sided photocopy of the identity document and proof of address. In the absence of a reception within 15 days following the validation of the order by the customer, it will be canceled automatically.

Article 4: Payment

• 4.1 Method of payment
• We accept payments by:
• CB (Secure)

• Transfer to the account (order taken into account after receipt of payment)
  
• ODESEO MEDIA - COSTACHE NICOLETA
  IBAN : ES54 0182 0859 5802 0170 4592
  BIC : BBVAESMM BBVA Agence: Oficina 859
  Ps. Agusti Font, 11. 17310, Lloret De Mar , Girona
  17310-Lloret De Mar
  Espagne
  
  
• 4.2 Full payment must be made when the customer confirms the order.
   
• 4.3 The sums paid cannot be considered as a deposit or a deposit

• 4.4 Odeseo Media reserves the right to refuse an order placed by a customer who has not paid all of a previous order or with whom a dispute remains.
   
• 4.5 Payment by credit card is made through a secure site and is subject to an authorization request.
   
• 4.6 The customer agrees to any order placed with the solvency of his payment.
   
• 4.7 The customer undertakes to have the necessary authorization to use the means of payment he has chosen.

Article 5: Delivery

• 5.1 The products will be delivered to the address indicated by the customer and by the method of delivery chosen by the latter. In case of change of address you must notify us by phone at
• Call from Spain+34-512-703-720
• Call from France +33-183-640-480
• Or by E-mail at contact@importdvdx.com
   
• 5.2 Upon delivery, the customer is obliged to check his package and make the necessary reservations in the presence of the delivery person.
   
• 5.3 Any complaint about a delivered package must be indicated on the delivery slip with the customer's handwritten, dated and signed reservations.
   
• 5.4 Any complaint concerning the transporter must be sent to him by registered letter with acknowledgment of receipt within 2 working days following the delivery date.
   
• 5.5 Odeseo Media provides the customer with the possibility of monitoring the delivery of their package until delivery.
   
• 5.6 Deliveries are made to your home from Monday to Friday.
  No delivery on Saturdays, Sundays and holidays.

• 5.7 Parcels not collected from a collection point, a post office or due to absence from home
  
  When a customer chooses to have a parcel delivered to a relay point, a post office or to their home, it is their responsibility to collect the parcel within the specified time. If the parcel is not collected despite the notices sent by the carrier (for example, La Poste), the parcel will be returned to our warehouse. In this case, the customer may choose either a new shipment, which will be subject to additional costs, or a refund of the order, less the return and administration costs incurred.

Article 6: Right of withdrawal and return, deposit on article "out of stock"

• 6.1 Any customer has a right of withdrawal or return of 14 clear days, in accordance with article L-121-16 of the consumer code, from the date of delivery to the customer provided that the products are in their original packaging. Shipping costs remain the responsibility of the customer
   
• 6.2 The costs and risks associated with the return of the item (s) (loss or damage) remain the responsibility of the customer.
   
• 6.3 Each return must first be requested by telephone at
• Call from Spain +34-512-703-720
• Call from France +33-183-640-480
• Or by E-mail at contact@importdvdx.com
• After acceptance by our services, we will send you a "Colissimo" return label by Email.
• The deadline for taking charge of a return is 14 clear days after receipt of the DVD by the customer
   
• 6.4 In the event of abnormal or abusive returns, Odeseo Media reserves the right to refuse a refund or exchange. In case of improper return (several returns not justified) the return costs and return costs (7 € 95 x2) as well as 5 € management fees will be charged to the customer

• 6.5 Order of DVD "Out of Stock"
• For any DVD order "out of stock" a deposit of 100% of the price will be requested
  In case of cancellation the deposit will be lost

• Return Policy for DVDs with Playback Problems
  Thank you for choosing our online store for your DVD purchases. Your satisfaction is our top priority, and we are here to resolve any playback problems you may encounter with our products. Please follow the return instructions below:
• 1. Send the Return Form: After receiving a request to return a DVD with a playback problem, we will send you a return slip. This return slip should be filled in with the necessary information such as your name, order number, DVD title, the exact location of the problem and a detailed description of the playback problem.
• 2. After Receiving the Return Form : Once we have received the completed return form with details of the playback problem, our team will carry out an initial check to assess the validity of the return request.
• 3. We send the prepaid return label: If the return request is accepted after our initial check and the playback problem is confirmed, we'll send you a prepaid return label. This label will enable you to return the defective DVD at no extra cost to you. You can prepare the return package using this label.
• 4. Prepare the return package: Put the defective DVD in its original case and make sure it is well protected for transport. Place it in secure packaging, preferably that in which you received your original order. Print out the prepaid return label and stick it visibly on the parcel.
• 5. Inspections and checks : Upon receipt of the return package, we will conduct a thorough check of the DVD to confirm the reported playback problem.
• 6. Problem confirmation and exchange: If the playback problem is confirmed, we will offer you the opportunity to exchange the defective DVD for a copy of the same title in good condition. We will cover the cost of returning the defective DVD as well as the cost of re-shipping the new copy.
• 7. Frequency of non-defective returns: If we find that the majority of returns are in fact non-defective during our checks, we may consider alternative solutions to this problem, such as offering troubleshooting advice or encouraging our customers to test DVDs on different players before initiating a return.
  We thank you for your understanding and cooperation in resolving these playback problems. Our aim is to supply you with quality products and guarantee your satisfaction. Please do not hesitate to contact us if you have any further questions or concerns regarding our return policy. Your positive experience remains our priority.
• 8. Return obligation for France and Spain
  For orders delivered in France and Spain, the return of the defective DVD is mandatory in order to proceed with a replacement or refund. Return shipping costs are at our expense, and a full refund will be issued upon receipt and verification of the DVD.
  Other countries
  For other countries, no physical return is required. A refund of the corresponding amount will be credited to your customer account on our website after validation of the claim.
  Abnormally high return requests
  In the event of abnormally high or abusive return requests, we reserve the right to refuse refunds or returns
  
  The rate of defective DVDs recorded by our customer returns department is 1 DVD per 1,000.

Article 7: Discharge

• 7.1 The hypertext links which you can find on the Odeseo Media websites which refer you to other websites than these, cannot imply the responsibility of Odeseo Media, if these websites go against legal and regulatory conditions in force.
   
• 7.2 The photos and all the information concerning the products or the various sections of the Odeseo Media websites may not be copied for other purposes than for private use.
   
• 7.3 Any customer undertakes to use the means existing to date to prevent a minor from using his computer and or the products ordered on the
  OdeseoMedia sites
• 7.4 All customers agree to place an order on a personal basis and not to involve any state body.
   
• 7.5 For any information, questions or order tracking, our customer service is at your disposal:
  • by email to the following address: contact@importdvdx.com
  • or by phone at
  • Call from Spain +34-512-703-720
  • Call from France +33-183-640-480
    Monday to Friday from 10 a.m. to 2 p.m. / 5 p.m. to 8 p.m.
  • or by post to the following address:
    
    ODESEO MEDIA
  • COSTACHE NICOLETA
    Apartado Postal 360
    X9499496J
    17320 Lloret De Mar
    Spain